FAQ SHEET FOR GROOM
Q. Where can we buy your products?
- A. You can buy HICC GROOM! products
- on our official website: https://hiccgroom.com/collections/all
- on Instagram: @groompetsbyhicc
- on Facebook: @groompetsbyHICC
Q. When Will My Order Ship?
- A. Orders are usually processed and shipped within 1-2 working days of purchase.
Q. Are your products safe for pregnant and lactating pets? Are your products safe for baby pets? Are your products safe for birds/hamster/lizard/exotic pets?
- A. Yes, it is safe for all pets in any conditions.
- Yes, it is safe for all pets at all ages.
- Yes, it is safe for all pets.
Q. What Methods of Payment Do You Accept?
- A. PayPal: If you have a PayPal account, you can pay directly by logging into your PayPal account.
- If you do not have a PayPal account, please pay with PayPal accepted credit cards.
- PayPal accepts credit cards are: Visa, Mastercard, Discover and American Express, Apple Pay, etc.
Q. Can I buy your product offline?
- A. For the moment, you can only buy them online.
Q. Do you have a return policy?
- A. Yes. We will refund you if there is any problem with the products. You don’t need to return the products to us. Please contact customer service for any issue. Refund will be done within 1 week.
- (P.S. Original shipping charges are not refundable.)
- A. USD 33.99 for Pet Grooming Gloves,
- USD 23.99 for Pet Skin Care Mist.
Q. What sizes do they come in?
- A. Pet Grooming Gloves: 0.18m * 0.23m * 0.05m (box)
- Pet Skin Care Mist: 0.05m * 0.05m * 0.19m (bottle)
- A. Yes. (1 week unconditionally — will follow US official return policy, will update later)
Q. I bought one of your products. How long will it take for me to receive them?
- A. On average, It could take 5-7 days to arrive. For Expedited Shipping, it will take 3 days.
Q.What should I do if there are missing items in my order?
- A. It is best to take a video of the packaging when receiving the goods. If there is any missing, please contact our customer service and provide relevant photos, we will send you the missing part.