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Common Questions

Q. Where can we buy your products?

A. You can buy HICC GROOM! products on our official website: https://hiccgroom.com/collections/all on Instagram: @groompetsbyhicc on Facebook: @groompetsbyHICC

Q. When Will My Order Ship?

A. Orders are usually processed and shipped within 1-2 working days of purchase.

Q. Are your products safe for pregnant and lactating pets? Are your products safe for baby pets? Are your products safe for birds/hamster/lizard/exotic pets?

A. Yes, it is safe for all pets in any conditions. Yes, it is safe for all pets at all ages. Yes, it is safe for all pets.

Q. What Methods of Payment Do You Accept? 

There is something about parenthood that gives us a sense of history and a deeply rooted desire to send on into the next generation the great things we have discovered about life. And part of that is the desire to instill in our children the love of science, of learning.

Q. Can I buy your product offline?

A. For the moment, you can only buy them online.

Q. Do you have a return policy?

A. Yes. We will refund you if there is any problem with the products. You don’t need to return the products to us. Please contact customer service for any issue. Refund will be done within 1 week. (P.S. Original shipping charges are not refundable.)

Q. How much are your products?

A. USD 33.99 for Pet Grooming Gloves,
     USD 23.99 for Pet Skin Care Mist.

Q. What sizes do they come in?

A. Pet Grooming Gloves: 0.18m * 0.23m * 0.05m (box) 
     Pet Skin Care Mist: 0.05m * 0.05m * 0.19m (bottle)

Q. Do you have a return policy?

A. Pet Grooming Gloves: 0.18m * 0.23m * 0.05m (box) 
     Pet Skin Care Mist: 0.05m * 0.05m * 0.19m (bottle)

Q. I bought one of your products. How long will it take for me to receive them?

A. On average, It could take 5-7 days to arrive. For Expedited Shipping, it will take 3 days.

Q.What should I do if there are missing items in my order?

A. It is best to take a video of the packaging when receiving the goods. If there is any missing, please contact our customer service and provide relevant photos, we will send you the missing part.

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